Return Policy

We want you to be happy with what you ordered. If you are not, here is exactly how returns work — no small print.

The short version

• 30 days from the day you receive your order.
• Item must be unused, in the condition you received it, and in its original packaging.
• Contact us first with your order number — we'll send return instructions.
• Return shipping is paid by you, unless the item was faulty or we shipped the wrong thing.

What cannot be returned

For hygiene and quality-control reasons, the following are final sale — we cannot offer refunds or exchanges:

• Personal care items
• Shampoo and hair products
• Food products
• Pet supplements and pet feed

If you are unsure whether an item falls into one of these categories, ask us before ordering and we will tell you straight.

How to start a return

1. Contact us with your order number and which item you want to return.
2. Tell us briefly what the problem is — it helps us fix the underlying cause.
3. We reply with return instructions and the correct address.
4. Pack the item in its original packaging and send it back.

Please do not send anything back before contacting us. Unannounced returns can go unmatched to an order, which delays your refund.

Refunds

Once your return arrives, we inspect it and let you know whether the refund is approved. If it is, the refund is issued automatically to your original payment method.

How long it takes to appear depends on your bank or card issuer — typically a few business days after we process it on our side.

If something arrives damaged or wrong

That is on us. Contact us with a photo and your order number, and we will arrange a replacement or a full refund including return shipping. You will not be out of pocket for our mistake.

Still have a question?

Your satisfaction is the point of all of this. If your situation does not fit neatly into the rules above, get in touch and we will work it out.